How We Rate
At Online Casino Rivals, we care about our reputation and love giving our readers the best. As a result, we always make certain to be careful, precise, accurate and transparent in all our dealings, particularly when it comes to rating online casinos. In order to provide exceptional services, we make use of our reviewers, who are seasoned and experienced professionals. We also carry out an extensive research on casinos before rating them. Each review is then verified by another member of the team so be sure that all reviews are objective. Significantly, a casino has to score at least 85% of all points in order to be listed on our site.
STEP 1: Background & Security Checks
We want our customers funds and information to be safe and secure from fraud or hack. This is why we start our review process on online casinos by carrying out several background and security. Our security and background checks involve the following:
Company Operating the Casino, CEO, Founder and Sister Casinos
Ascertaining the name and the founder/CEO of the casino is very important, more often than not, the character/integrity of the CEO/company reflects on the casino. Running a background check on the owner of the casino will reveal among many things the Founder/CEO’s reputation, incidences of bad records, criminal activities etc. We also check the company's record to see if they are clean and indictment free. Finally, we run a check on the other casinos or businesses that are also run by the company.
Comments & Existing Reviews
We always check the comments and existing reviews of a casino because it is the fastest way to know whether a casino's service to its players is good or bad, we understand that some comments and reviews are biased and unfounded by looking at, as many sources as possible.
We understand the importance of security to a casino and its customers and as such we ensure that the casinos, we rank are very protected and safe. We check for security measures such as SSL Encryption, https etc.
Any casino that hopes to rank high on our list must have been tested and approved by a trusted casino testing company such as eCOGRA, iTechlab, TST etc. to ensure fair gaming and players’ protection.
We only rate casinos that are registered and licensed under reputable regulators and licensing bodies like the UKGGC, MGA, ARJEL etc. or regulators that operate in their jurisdiction.
Terms and Conditions
We check if the casino's small prints (T&Cs) is visible on the casino site and can be easily seen, comprehended and accessed by players.
We want all our readers in the world to be able to play games on every casino we recommend, so we don't usually rate casinos with large number of restricted countries.
STEP 2: User Experience & Mobile Compatibility
The user experience of players on the casino sites goes a long way in determining the status of that casino. Therefore, we pay attention to the segments of the casino sites that adds to the overall user experience, like site navigation, user interface, speed etc. We also check for its compatibility with mobile devices.
Overall User Experience
A top casino operator puts the needs and the requirements of the customers first, to make their experience a convenient and memorable one. Regardless of what the customer wants to do whether it is signing up for an account, making a deposit or playing the game.
A website navigation is like the map of that site, therefore, we only rate sites that has a smooth and navigable website interface.
Games can only be enjoyable on a site that loads fast, so we encourage casinos with fast site speed by ranking them higher.
Players should be able to access the casino irrespective of where they are from. Language diversity is a plus for any site we are rating.
We love sites that allows for a simple and safe registration process that is hitch free and enables customers to start playing games without fulfilling cumbersome and time-consuming requirements.
We believe that any top casino must be mobile optimized; support mobile and tablet gaming for mobile gamblers by making their site responsive on mobile screens and creating mobile apps.
In line with adapting their casinos to be mobile responsive, casinos should have apps that can be downloaded on mobile or desktop devices. This is for players who prefer downloading rather than playing through their browser.
STEP 3: Cashier & Banking Options
We specifically look into the cashier and banking options because it is very essential to an online casino and its members. Banking options determines the depositing and withdrawal of real money. The things we check in this section are:
We are aware that gamblers love playing at online casinos with their country's local currency to avoid the problem of currency conversion, and its costs. So, casinos that accepts payment in different currencies like dollars, pounds, euros and rand has an advantage than ones whose currencies are very restricted.
Gamblers should be able to withdraw their earnings from a casino without hitches. That is why we only recommend casinos that enables their players to withdraw their funds fast and safely using several withdrawal methods.
Speed of Withdrawals
While checking withdrawal options, our reviewers also put the rate and speed at which an online casino pays its player's winnings into consideration. we also check if the waiting time before the winnings is paid is justified or unnecessary.
Fees on Deposits/Withdrawals
We simply don't recommend or rate casinos that charge its members unnecessary fees before they can deposit or withdraw.
We understand that limits are necessary in a casino to regulate the amount of money being deposited and paid out. However, we believe casinos should make the process flexible to allow players to enjoy real-money slots or Table Games.
Manual Flashing & Lock Withdrawals
This function is very good for those who regularly reverse their withdrawals and play the winnings. Not only is it fair, but also builds trust towards casinos and helps players gamble more responsibly. This is a must check for us at Online Casino Rivals
We also check to see if casinos offer special perks to appreciate its VIP or high rollers before rating them. This should include a higher withdrawal limit than the average gamblers.
STEP 4: Games
Casino games are the life and heartbeat of a casino. As a result, we dedicate experienced casino game enthusiasts dedicated to review the games by checking the games portfolio of the casino, the number of games, the game providers, Mobile Games, tournaments and RTP.
You should have access to a wide varieties of casino games -such as Live Dealer Games, slots, Table Games which includes Baccarat, Blackjack, Roulette, and specialty games like Keno - when you play one. We ensure that the casinos we list offers all these games and their variations.
Casino software impacts player’s experience in online casinos and as such a good casino should work with tested and trusted software providers in the industry with a track record of amazing games like Playtech, NetEnt, PlaynGo etc.
Casinos should make free demo versions of their games available for beginners or players who wants to play casino games for the fun of it and not for real money.
Progressive Jackpot Games
Progressive jackpot games are life changing and make people millionaires. So, we check whether online casinos have games with progressive jackpots while rating.
As we have stated before, mobile optimization is an important factor we take into consideration while reviewing casinos. Online casinos should have provision for Mobile Games for their increasing mobile users.
Slots tournaments are fun, exciting and rewarding. We ensure that the online casinos we rate offers free and real money slot tournaments.
A high return to percentage (RTP) is one of the essential things we look out for while rating casinos. We also check if the casino has a favourable house edge, high hit frequency games or low hit frequencies but with high jackpots.
STEP 5: Bonuses
Recent Research shows that players are more attracted to online casinos because of the bonuses they offer. Hence, we make bonuses one of our major focal points while reviewing casinos. We believe that a good casino should offer several bonuses like Welcome bonuses, Reload bonuses etc. with tolerable wagering requirements.
We strictly rate only those online casinos that offer welcome bonus to their new members.
Apart from other Welcome bonuses, online casinos should offer their members several bonuses like reload bonuses, mobile bonuses, free spins and other promotional offers.
The Bonus terms should be clearly stated before players claim them. We don't rate casinos that uses their unrealistic bonus requirements to trap players.
Bonuses are good but can only be claimed if the wagering requirements are tolerable and actually reachable. A good casino should have fair wagering requirements for the bonuses it offers.
Casino gamification makes playing games on casinos more fun, because of the extra features and rewards that comes with it. We love gamified casinos and look out for them when reviewing online casinos.
STEP 6: Key Features
We cover all angles while reviewing casinos, because a faulty segment of an online casino can have an overall negative impact on other features. Hence, we always put the basic features of a casino into consideration before rating it. These features include:
VIP Club / Loyalty Scheme
An online casino is expected to appreciate loyal members by giving them loyalty points and rewards through the loyalty scheme. It should also show gratitude to its VIP players or high rollers by having a VIP club for them where they get access to special perks. This is a feature we look in online casinos before rating them.
Customer Service Support
We ensure that the online casinos we recommend have a 24/7 customer service support with well informed and polite agents that can be reached via multiple channels like phone, live chat or mail.
Our rated online casinos have an email marketing service that gives their members and subscribers generous helpful tips to facilitate a better experience with the casino.
Responsible gaming is important to us and we look out for casinos who practices such. It is important that casino operators uphold the concept of responsible gaming to ensure a fair and safe gaming experience that protects players from the adverse consequences of gaming and gambling.
What Our Reviewers Do
- Write fully objective and unbiased reviews.
- Act as players: they play at a casino and review it from player’s perspective.
- Update information on a daily basis to keep you up to date with the online casino world.
- Give you details about best casino bonuses you can get and what to avoid in online casino bonuses.
- Guide you in choosing casinos and playing casino games.
- Help you decide the payment method that is best for you.
- Review sites extensively before listing them on our site.
What Our Reviewers Don’t Do
- Take money for writing better reviews or generate false reviews.
- We don’t encourage you to gamble, especially if you are susceptible to or have a problem with gambling.
- We don't list bad sites as top online casino sites.
- We don't give invalid reports.
FREQUENTLY THOUGHT QUESTIONS
Who are Online Casino Rivals reviewers?
We are a group of people dedicated to reviewing casinos and recommending the best to our readers as well as giving you every information you will need to know about online casinos.
How long does it take to review a casino?
It depends on the casino we are reviewing, sometimes we need to check and recheck some facts. It can take from a couple of days to months.
Can I submit a complaint?
Yes, you can submit your complaint via email, we will check your claims and reach out to you quick enough.
Can I recommend a casino for a review?
Yes, we will love to see your recommendations, you can get it across to us through email.
Do you get paid for writing a review?
No, we don’t get paid for writing a review.